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FAQ's
Why organic?

Organic food is healthier for you, containing no nasty additives, pesticide residues, antibiotics or GM ingredients. Farming organically is also better for the environment (both land and wildlife), it is sustainable and uses 26% less energy to produce the same quantity of food. For more information visit the Soil Association

Why fair-trade?

Fair trade offers a better deal for marginalized workers and their communities. Fair-trading transforms existing trading structures and practices in favour of the poor and disadvantaged - often in the Third World - contributing to future sustainable development. For more visit: the Fairtrade Foundation

Why electric?

Very quiet and producing zero emissions when driven, electric vehicles use less energy and create much less pollution than fossil fuel vehicles even when they are charged from peak rate electricity. Mains electricity is supplied by power stations with desulphurisation plant to reduce pollution, highly efficient (65%) gas fired combined cycle power stations with lower CO2 emissions as well as nuclear and renewable contributions. Vehicle manufacturers claim that their most efficient diesel engines are now approaching 50% efficient - about the same as a hydrogen fuel cell, but these efficiencies are only achieved at high speed when fuel consumption is high, so that few vehicles are capable of more than 25% efficiency overall, much less than the 80-95% efficiency of which electric vehicles are capable. Information thanks to Electric Van and Car

How long a shelf life can I expect on perishable items?

When shopping for you, I will check the shelf life of perishable items and bring to your attention anything with a shorter than expected 'use by' date when I deliver.

What if the product I ordered is out of stock?

if I am unable to source an item, I will, where ever practically possible, offer a suitable alternative, offer to deliver the item on another occasion or offer a full cash refund.

My favourite product is not on your site…

Please feel free to email me (details under the ‘contact us’ section) with as much detail of the product you would like - name, manufacturer and so on – if I can source the product I will add it to the website and let you know.

THANKS FOR SHOPPING AT GREENVAN!